How many doctors does it take to diagnose an ear infection?

In Massachusetts,the answer is 12. Your actual mileage may vary.

Yup. It took 12 doctors, 8 agonizing days of blood work,Chest X-Ray,a 911 ambulance visit to the E.R., 106 F temp. on few nights and an overnight hospital stay to fix the problem.

Finally, it took a doctor who said, "Wait a moment, first let me remove the ear wax and then worry about root cause". It turned out to be a simple ear infection.

Granted our child did not complain of ear pain, nor was the wax apparently outside, but all the doctors who took a peek with an otoscope, never bothered to remove the wax.

Technology not only makes us stupid but lazy as well. We defer to the intelligence, that we created, for things that require a little effort from our end. We have a litany of tools to choose from for doing this 'pro-technication'.

More than procrastination, 'pro-technication' is a lot harder to identify and fix. One way to fix 'pro-technication', is to design systems that defers tasks and responsibilities back to the human user.

In Corporate 2.0, Systems will start to behave like human beings by participating in 'passing the buck' ritual. I think that is a welcome role reversal and bound to make us more effective, for it is a sign of the existence of the "connected intelligence".